Privacy Policy

Last Updated: February 6, 2026

FocalPointOS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Profile Information: Profile photo, business information, and preferences
• Payment Information: Credit card details, billing address (processed securely through Stripe)
• Communications: Messages, emails, and other content you send through our Services
• Client Data: Information about your clients that you input into the system

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Log Information: Access times, pages viewed, IP address, and referring URL
• Location Information: General location based on IP address
• Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to collect information about your browsing activities

1.3 Information from Third Parties

We may receive information from:

• Payment processors (Stripe) for transaction verification
• Analytics providers (Google Analytics)
• Advertising partners (Meta/Facebook, Google Ads)
• Calendar services (Google Calendar) if you connect them

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Facilitate AI-powered features (AI Concierge, AI Assistant)

3. Sharing of Information

We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (payment processing, hosting, analytics)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you direct us to share your information

4. Advertising and Analytics

4.1 Meta (Facebook/Instagram) Pixel

We use Meta Pixel to:

• Measure the effectiveness of our advertising
• Understand actions people take on our website
• Build targeted audiences for future ads
• Remarket to people who have visited our website

You can opt out of Meta's data collection by adjusting your Facebook Ad Preferences.

4.2 Google Analytics

We use Google Analytics to understand how visitors interact with our website. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time by logging into your account settings.

6.2 Data Portability

You can request a copy of your data in a portable format.

6.3 Deletion

You can request deletion of your personal information. Note that we may retain certain information as required by law.

6.4 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any marketing email or updating your preferences in your account settings.

6.5 Cookies

Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect functionality.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers (via Supabase/AWS)

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Know whether your personal information is sold or disclosed
• Say no to the sale of personal information
• Access your personal information
• Request deletion of your personal information
• Equal service and price, even if you exercise your privacy rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights including:

• Right to access your data
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing

Our legal basis for processing includes: contract performance, legitimate interests, and consent.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: